Shipping policy

Shipping Policy

Last updated: October 19, 2026

Where we ship

We currently ship to the United States, the United Kingdom, Canada and Australia. We may add more countries over time.

Processing time

Orders are processed within 1–3 business days after you place them. Orders placed on weekends or public holidays are processed the next business day. As soon as your order ships, you'll receive a confirmation email with your tracking number.

Delivery time

Estimated delivery is 5–10 business days after your order ships, depending on your location and our carriers' conditions. These are estimates and not guaranteed delivery dates.

Shipping costs

Shipping costs are shown at checkout before you pay.

Where your order ships from, customs and taxes

Orders are shipped by our fulfillment partners and may arrive from a warehouse outside your country. Depending on your destination, customs fees, import duties, VAT or GST may apply. Where these are not collected at checkout, they are the responsibility of the recipient.

Delays

During busy periods such as November and December, public holidays or unforeseen logistics issues, delivery may take a little longer. We do our best to get your order to you as quickly as possible and we'll help if anything goes wrong.

Christmas orders

The Holly & Bow Advent Puzzle is made to be opened from December 1st. We recommend ordering as early as possible; the latest recommended order date is shown on the product page. If your puzzle arrives a little late, simply open two boxes a day until you catch up.

Sending a gift

Enter the recipient's address at checkout and we'll ship the order straight to their door in its gift-ready box.

Incorrect addresses

Please double-check your shipping address before you pay. If you notice a mistake, email us straight away. We can't change the address once the order has shipped, and if a parcel is returned to us because of an incorrect address, we may need to charge for reshipping.

Lost, delayed or damaged parcels

If your order hasn't arrived 18 business days after you placed it, or it arrives damaged, email us at info@hollyandbow.com with your order number (and photos if it is damaged). We'll investigate with the carrier and either reship your order or refund you. See also our Returns & Refunds Policy.

Contact

Holly & Bow
Email: info@hollyandbow.com
30 N Gould St, Ste N, Sheridan, WY 82801, United States